Dimly lit bedroom with a skylight, bed with open laptop, remote, and a desk with a heater and lamp.

VELUX Product Warranty Information

When you choose Forsyth Exteriors to install your VELUX skylights, roof windows, or sun tunnels, you’re backed by one of the most trusted warranties in the industry. As certified VELUX installers, we’re proud to offer products built to last and supported by strong, transparent warranty protection.

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10-Year No-Leak Warranty

VELUX offers an industry-leading 10-year installation warranty on all deck-mounted and curb-mounted skylights. VELUX builds durability into every product, but should an issue arise, you'll have warranty protection that's simple, thorough, and reliable.

20/10/5 Limited Product Warranty

Depending on the product type, VELUX offers additional coverage under its 20/10/5 limited product warranty, which includes:

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20 Years

on insulated glass against seal failure

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10 Years

on product components

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5 Years

on shades, blinds, and electrical accessories

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Hail Protection Guarantee

VELUX skylights with Standard Safety Glass are protected under a 10-year hail breakage warranty, covering damage from hail-related cracks or breakage for up to a decade after purchase.

How to Request Warranty Support

If you experience any issues with your VELUX product after installation, contact Forsyth Exteriors. As your certified installer, we will inspect the product and verify that everything has been installed according to VELUX's guidelines.

In most cases, we're able to identify and resolve concerns quickly without the need for further steps.

If additional support is needed, Forsyth Exteriors will coordinate directly with VELUX on your behalf. Should you need to reach out to VELUX directly, their contact information is below:

VELUX America LLC
PO Box 5001
Greenwood, SC 29648-5001
📞 1-800-888-VELUX
📧 velux.solutions@VELUX.com

To help VELUX respond as efficiently as possible, please be ready to provide the following:

  • Your name, address, and phone number

  • A description of the product and its model number (found on the product label)

  • A summary of the concern

  • Any steps already taken to address the issue

VELUX's customer service team is trained to troubleshoot and may be able to resolve your issue over the phone—often without requiring an on-site visit.

Note: It is the homeowner's responsibility to take immediate steps to limit or prevent damage, including water intrusion, while a warranty concern is being addressed.

VELUX Warranty (PDF)